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Customer Service Representatives Programs

  • Creating a Culture of Innovation

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Understand the definition of corporate and organizational culture
    • Know how to create a culture of innovation
    • Have the tools and techniques for building an innovation culture
    • Learn how to lead innovation
    • Understand the role that incentivizing and rewarding plays in an innovative culture
    • Understand the role of learning and development as it relates to creating a culture of innovation
    • Know how to convey and use mission and vision statements to effectively lead innovation
    Learn More about Creating a Culture of Innovation

  • Diversity and Inclusion: What Matters

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Understand and know how to define diversity
    • Know the laws that relate to diversity
    • Understand stereotypes and their negative impact
    • Know the impact of words and language
    • Know the benefits of diversity in the workplace
    • Know how to hire for diversity and inclusion
    • Know the Diversity R.E.S.P.E.C.T. formula
    Learn More about Diversity and Inclusion: What Matters

  • Emotional Intelligence in a Modern World

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Understand the core concepts of emotional intelligence and what they mean
    • Define emotional intelligence and understand how it applies to success in the workplace
    • Know the four elements of emotional intelligence
    • Have new tools and techniques to build more emotional intelligence
    • Be able to improve communication with other people in the workplace by being more emotionally intelligent
    Learn More about Emotional Intelligence in a Modern World

  • JumpStart Your Customer Service

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Know new and unique customer service techniques they can use every day
    • Have a clearer definition of what great service looks like based on real-life business cases
    • Know techniques and approaches for more effective communication with customers
    • Know new creative customer service ideas and techniques for your organization
    Learn More about JumpStart Your Customer Service

  • JumpStart Your Motivation

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • What gets people motivated
    • The importance of purpose and passion
    • The organizational and team benefits of passion
    • How to incorporate continuous learning and its contribution to motivation
    • The impact of mentors on motivation
    • How to get and stay motivated
    Learn More about JumpStart Your Motivation

  • JumpStart Your Networking

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Know how to network effectively for professional and personal benefit
    • Understand how to set networking goals
    • Have tools and techniques for effectively networking at events
    • Know how to build a network in person and through social media channels such as LinkedIn
    • Understand the fundamental aspects of networking internally and externally
    Learn More about JumpStart Your Networking

  • JumpStart Your Productivity

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Know the two key elements that drive performance in organizations
    • Know the real, proven benefits of being more productive
    • Be able to set goals and correlate goals directly to being more productive
    • Be able to use time management systems at work to be more productive
    • Be able to organize and plan activities and tasks to be a more productive employee
    • Understand their specific productivity style and how it relates to when they do their work each day
    • Have a set of techniques for creating a better to-do list for productivity
    Learn More about JumpStart Your Productivity

  • Listening Power!

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Know how to think about how they listen
    • Identify their strengths and areas for improvement as they relate to listening
    • Have completed a listening assessment and are more aware of their listening skills
    • Have an action plan for developing future listening skills
    Learn More about Listening Power!

  • Stress for Less

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Have an increased awareness of what stresses them individually
    • Understand how life events impact their levels of stress
    • Know what happens to the body and nervous system when people are stressed
    • Be able to apply solutions in order to reduce stress and manage it better
    • Have physical, mental, and social tools for stress management
    Learn More about Stress for Less

  • Targeted Customer Service

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Know the four key elements of exceptional customer service
    • Be better prepared to handle conflict with tact, professionalism, and skill
    • Improve communication skills when interacting with customers
    • Know how company and product knowledge impacts customer service
    • Know how to adopt and maintain a “customer service mindset”
    Learn More about Targeted Customer Service

  • The Sun Still Rises: Surviving and Thriving After Grief and Loss

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • To understand societal myths and misinformation about grief and loss
    • To learn and understand how to become hopeful again after the adversity of loss
    • To learn tools and techniques for coping, grieving, and healing
    • To learn and understand how to make difficult decisions every day
    • To discuss possible reactions to grief that can result in understanding
    • To understand the rules of grieving and the fact that there are no hard and fast rules
    • To understand how to take care of yourself as you go through the adversity of grief
    • To understand and evaluate where you are in your life and where you want to go
    Learn More about The Sun Still Rises: Surviving and Thriving After Grief and Loss

  • The Ten Foundations of Teams

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Know the qualities of great teams
    • Know the value of working together as a highly effective team
    • Understand the importance of a team mission, vision, and values
    • Clearly understand the link between company goals and team goals
    • Understand behavioral standards and how to apply them to a team environment
    • Be able to develop and discuss a team contract to influence long-term team interaction
    Learn More about The Ten Foundations of Teams

  • Total Team! Tactics for Working Better

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Understand the qualities of great teams
    • Understand the basics of team dynamics
    • Know the behavioral style of each team member
    • Be able to adapt their behavioral style to other team members to improve team productivity and morale
    • Be able to adapt and thrive as a team during organizational change
    • Know how behavioral standards are measured in terms of the performance of the team as a unit
    • Know how to reach team agreements on future team interactions
    Learn More about Total Team! Tactics for Working Better

  • Transactional Analysis: The Secret to Better Communication

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Understand the core principles of Transactional Analysis and how it can help their communication style
    • Understand the idea of “ego states” and how to apply them to communication scenarios
    • Know how to identify someone’s ego state during communication and adapt their communication style for better outcomes
    • Know the keys to making any interaction more effective
    • Know how to better connect with people to improve communication
    Learn More about Transactional Analysis: The Secret to Better Communication

  • Two Months to Motivation

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Be able to define motivation professionally and personally
    • Have the tools and techniques to get and stay motivated at the highest level
    • Know their own definition of satisfaction and happiness at work and at home
    • Have their own motivation map so they can measure and maximize their level of motivation
    Learn More about Two Months to Motivation

  • Understanding Behavioral Styles

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Understand the four behavioral styles and each style’s strengths and weaknesses
    • Identify their own behavioral style and preferences when communicating
    • Learn how to apply the understanding of behavioral styles to communication and coaching as a leader
    • Learn how to adapt communication to each team member’s individual style
    Learn More about Understanding Behavioral Styles

  • Understanding Behavioral Styles for Effective Leadership

    Expected Outcomes

    Participants will achieve the following outcomes from this training:

    • Understand the four behavioral styles and each style’s strengths and weaknesses
    • Identify their own behavioral style and preferences when communicating
    • Learn how to apply the understanding of behavioral styles to communication and coaching as a leader
    • Learn how to adapt communication to each team member’s individual style
    Learn More about Understanding Behavioral Styles for Effective Leadership

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